Refund Policy

Our 100% Satisfaction Guarantee

We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, Condom World is proud to be an adult retailer that accept customer returns.

Under our 100% Customer Satisfaction Guarantee, you can return any item on the site that becomes defective during the first 30 days of ownership. Some products offer more extensive guarantees by the manufacturer. Our customer service representatives will work with you to come up with the best solution for your situation. For hygiene we can not accept returns on lingerie.

Returning an item

If you live close to one of our Condom World stores you may return the defective item directly to any of our 17 locations in Puerto Rico. For hygiene we can not accept returns on lingerie. 

If not, you can download this return form at this link.